Restaurant Guest Relations Supervisor
Full-time10K - 15K RMB per monthShanghai
Shanghai Mengbiai Catering Management Co., Ltd
Refresh at a month ago 375 views

Job Responsibilities

1. Develop Customer Relationship Strategies: Design and implement strategies to enhance customer satisfaction and loyalty, ensuring a high-quality dining experience for all guests. 2. Handle Customer Feedback: Address customer complaints and feedback efficiently and professionally, turning negative experiences into positive outcomes. 3. Team Leadership and Training: Lead and train the front-of-house team to deliver exceptional service, emphasizing the importance of customer relations in every aspect of the dining experience. 4. Communication and Coordination: Act as the key liaison between customers and the restaurant staff, ensuring smooth communication and coordination to meet customer needs and preferences. 5. Maintain Customer Records: Keep detailed records of customer preferences, special occasions, and feedback to personalize service and create memorable experiences. 6. Implement Marketing Strategies: Collaborate with the marketing team to create promotions and loyalty programs that enhance customer engagement and retention. 7. Monitor Industry Trends: Stay updated on industry trends and best practices in customer service, suggesting and implementing improvements in the restaurant’s customer relations approach. 8. Event Management: Oversee the organization and execution of special events and private functions, ensuring they meet customer expectations and enhance restaurant reputation. 9. Feedback Analysis: Regularly analyze customer feedback to identify areas for improvement and report findings to the management team. 10. Collaborate with Kitchen Staff: Work closely with the kitchen and bar staff to ensure that customer dietary requirements and preferences are met with the highest standards. This role requires excellent interpersonal and communication skills, a customer-focused approach, and the ability to manage and resolve conflicts effectively. Experience in a similar role in the hospitality industry is highly beneficial.

Job Requirements

1. More than 3 years of relevant work experience 2. Good image and temperament 3. Strong team spirit, strong communication ability 4. Can accept shift system

Required Languages


Job Details

Position type

Other catering and hotel positions


1~3 years

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